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Supervisory/Management Development/ Team Development/ Diversity Awareness/ Personal & Professional Development/ Customer Service/ Change Management
Supervisory/Management Development
In this series we focus on the fundamental skills that team leaders/coaches, supervisors and managers need to have in order to be effective in their roles. We develop the skills which will enable these key contributors to effectively lead the workforce of today and tomorrow.
Coach for Success
Your supervisors and managers will identify the skills needed to develop and motivate individuals and teams for increased productivity. A variety of skills are introduced including communication, behavior-styles, problem-solving and conflict resolution in order for participants to identify specific areas of skill improvement.
Course Length: 4 - 8 classroom hours
Target Audience: Team Leaders, Supervisors, Managers
Effective Communication Skills
In this basic module participants will develop a roadmap for working more effectively with others in order to accomplish tasks and increase productivity. With a basic understanding of four key behavioral styles all will develop an understanding of their own behavior styles and preferences as we consider techniques for relating to those with different styles.
Course Length: 4 – 8 classroom hours
Target Audience: Team Leaders, Supervisors, Managers
Managing Resources For Excellence (M.O.R.E.)
A series of management development workshops to focus on Managing Resources. We explore many of the issues and challenges of daily work life including leadership style, conflict resolution, managing change, coaching and developing others, teambuilding, creating trust and respect, communication and time management strategies. Our goal is Excellence in terms of enhanced customer service levels for both internal and external customers.
Course Length: Several One Day workshops
Target Audience: Team Leaders, Supervisors, Managers
Leadership Challenge
This series of workshops is Phase II of our Managing Resources Program during which functional teams will lead the way in creating an action plan for organizational success through practical implementation of leadership strategies. Participants will design, build and implement a plan embracing all elements of your organization’s values statement and strategic plan.
Course Length: Several One Day workshops
Target Audience: Team Leaders, Supervisors, Managers
Reducing and Resolving Conflict
This powerful program will help individuals and teams develop the understanding and skills to work through difficult interpersonal conflicts and issues. We develop skills that are essential for effective teamwork and communication.
Course Length: 4 – 8 classroom hours
Target Audience: Team Leaders, Supervisors, Managers
Coaching for Improved Performance
This session will help the supervisor/manager assess an employee’s performance, identify target areas for improvement and, most importantly, lead an interactive performance dialogue. Motivational techniques will be discussed and Improvement Action Plans will be developed.
Course Length: 4 classroom hours
Target Audience: Supervisors, Managers
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Team Development
We provide the necessary tools for teams to communicate, establish goals and work effectively to achieve results. From team development to conflict resolution we offer an approach which focuses on quality and continuous improvement. We work toward the ultimate goal of internal and external customer satisfaction.
Introduction to Team Development
Those new to the team development process will receive a general overview of basic team dynamics, characteristics, and challenges. We explore the stages of team development, role of the team leader and common team problems.
Course Length : 4 – 8 classroom hours
Target Audience: Team Leaders, Managers, Team Support Personnel
Transition to Teams
Designed to answer the question, “Are we ready for teams?” we assess organizational structure and culture to develop a transition plan incorporating teams to streamline processes and improve workflow. Effective teams are a critical component to a successful organization.
Course Length: 4 - 8 classroom hours
Target Audience: Senior Management, Team Development Task Force
Team Performance Measurement and Compensation Systems
An informational session addressing the concept and characteristics of a “Pay for Performance” system, review of current practices, team bonuses vs. individual bonuses, team peer review and performance standards.
Course Length: 4 classroom hours
Target Audience: Senior Management, Supervisors
Team Leader Development
Many skills must be in a team leader’s toolbox. This workshop will focus on the recognition and development of skills required to lead teams to success. Focus areas include coaching, training, conflict resolution, personal style, continuous improvement, team development, feedback, and problem solving.
Course Length: 1 – 2 Days - (offered in segments)
Target Audience: Team Leaders, Supervisors
T-E-A-M –(Together Each Adds More)
Entry-level team member skill-building session. Team members receive training in the interpersonal and communication skills needed for effective team participation and productivity. We focus on team survival skills including individual behavior style, listening, giving and receiving feedback and conflict resolution.
Course Length: 4 hours - 2 days (offered in segments)
Target Audience: Entry-level team members
T.I.P.S. (Team Improvement, Productivity, Success)
We work with team members to practice and improve upon team skills to further improve team effectiveness. Participants will work together to assess individual and team performance and develop an improvement action plan. As teams work together, both positive and negative behavior patterns emerge. We build upon the positive and constructively confront and eliminate the negative.
Course Length: 4 – 8 classroom hours
Target Audience: Team Members
Coaching for Team Success
All teams hit plateaus at some point in their development. We provide a “toolkit” to manage this process through our Team Audit Guide, Rewards and Recognition Plan and Team Dynamics Assessment to name a few. We also discuss your coaching style to determine which techniques work best throughout the many life cycles of your team.
Course Length: 4 - 8 classroom hours
Target Audience: Team Coaches, Leaders
Team Meetings
In this highly interactive workshop team members will develop the skills necessary to conduct effective meetings to include goal and ground rule setting, individual responsibilities, meeting time robbers, agenda and minutes and a follow-up Action Plan. Pre-work includes in-depth organizational meeting analysis. Meetings can be a valuable use of individual time and organizational resources vs. a waste of everyone’s time.
Course Length : 4 classroom hours
Target Audience: Managers, Coaches, Team Members
Team Certification
In a team-oriented environment, there are two radical transformations. First we implement teams and then we attempt to create a team culture. Team certification helps to set the parameters for training and development of teams as well as the performance standards for these teams. The process sets specific targets for team development and creates a built-in reward mechanism as teams progress from one level to the next. In this session we review and discuss the steps involved in implementing a certification process.
Course Length: 4 classroom hours
Target Audience: Senior Management, Coaches
Team Dimensions Profile
In this session we use the Team Dimensions Profile as our primary training tool. This assessment helps individuals learn to work from their strengths by identifying their most natural team role, while giving them added appreciation for the contributions of others. As a result, team innovation and productivity increase as conflict and project-cycle time decrease.
Course Length: 4 – 8 Classroom hours
Target Audience: Team members
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Diversity Awareness
We lead managers and team members to a greater understanding of and appreciation and respect for diversity in the workplace. We explore today's diverse workforce from individual, team and leadership perspectives.
Respecting Others - Employee Session
In this session we focus on understanding, appreciating differences and interacting in a diverse workplace. We communicate the company philosophy on organizational expectations for respectful behaviors and emphasize that it is the responsibility of all to treat others in a respectful manner. We establish guidelines for practicing appropriate behaviors in numerous interpersonal encounters and develop a commitment statement to engage in respectful behaviors and actions.
Course Length: 2 Classroom hours
Target Audience: General employee population
Respecting Others - Management Session
We focus on the responsibilities of leaders to create, maintain and encourage a respectful work environment. We present legal boundaries and requirements of respectful behavior as well as legal and cultural repercussions. We discuss organizational policies and examine case studies and various examples of appropriate and inappropriate interpersonal behavior. As a result of this session, managers should be qualified to meet the challenges of diversity appreciation.
Course Length: 4 classroom hours
Target Audience: Managers, Supervisors
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Personal and Professional Development
We focus on individual strengths and areas for opportunity as we work with professionals on personal growth in the context of organizational mission and vision. As we develop professional skills we improve individual performance and increase organizational effectiveness and efficiency.
Time Mastery
Setting priorities and managing time are basic to enhancing individual and organizational performance. The pressure to find innovative ways to achieve goals, stay ahead of the competition and respond quickly to customer need is increasingly intense in today’s information-driven workplace. In this session, we will help you meet the daily challenges of managing professional and personal responsibilities by learning how to accomplish more each day, meet project deadlines, serve more customers and spend more time pursuing opportunities and less time doing paperwork and attending meeting.
Course Length: 8 classroom hours
Target Audience: All who would like to increase time management strengths
Overcoming Communication Barriers
Individual and organizational success depends on people communicating effectively. The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Participants will understand how to listen more effectively in a variety of situations including customer service, presentation situations, conflict resolution and team building. We focus on understanding interpersonal differences and adopting behavioral strategies that foster considerate, collaborative and effective relationships.
Course Length: 4 – 8 classroom hours
Target Audience: Team Leaders, Managers, Supervisors
Understanding Work Expectations
Committed, productive employees are key to organizational success and a healthy bottom line. The challenge is to retain and develop satisfied, committed employees. The Work Expectations Profile and Assessment will help your employees understand and manage their work expectations, providing a framework to help employees and managers understand and discuss these needs and expectations.
Course Length: 4 – 8 classroom hours
Target Audience: Team Members, Team Leaders, Supervisors, Managers
Coaching for Results
In today’s business environment there is growing emphasis on teamwork, managing for results and the bottom line. In this skill- based workshop we present a strategic model defining specific coaching skills which help to build productive and positive relationships with employees. Focus areas include goal-setting, performance expectations, delivering feedback, delegation and mentoring.
Course Length: 4 classroom hours
Target Audience: All with supervisory responsibility
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Customer Service
We equip your employees with the tools to recognize and perform extraordinary customer service. In today’s highly competitive markets, merely meeting customer expectations is no longer acceptable – we teach you how to create a customer-focused culture resulting in increased customer loyalty and long-lasting business relationships.
Professional Service Works!
This is a skill-building program that uses DiSC® Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of internal and external customers. This process helps your sales, customer service and other professionals focus on customer needs, enhance relationships and increase customer satisfaction. Professional Service Works! may be used a stand-along program
Course Length: 8 classroom hours
Target Audience: Sales and Customer Service Professionals, all who interact with internal and external customers on a regular basis.
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Change Management
We offer solutions to your “change challenges” as we work with employees on the often difficult task of creating an “opportunity” from an obstacle. We work through the change process by offering systems solutions in an energized and creative environment.
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